In the past when customers had a negative experience, they told their family and friends. Today they tell the world through social media. The cost of businesses? More than $330 billion per year. What does it cost you?
Be Genuine and authentic
Great customer service is more than a "technique." It comes from the heart. When you are in a FISH! mindset, you see opportunities to make the customer's day you never saw before. You find solutions to situations that scrips can't anticipate. Customers love being served by "real" people who care.
Improve Teamwork and Trust
Lack of trust and poor teamwork
Without trust, great results don't happen. People do only what is asked. Collaboration fades. People retreat into "silos". They get their information via rumors. When challenges arise, finger-pointing overwhelms problem-solving. Change is seen as a threat.
Create meaningful relationships
The common thread in high-performing teams is that members encourage and "ignite" each other. People who live FISH! listen to understand, not just reply. They communicate honestly and respectfully. They welcome new ideas. People feel safe and supported, contributing all of their talents and energy.
Encourage Engagement &
Lack of employee engagement
Gallup says 70% of people are not engaged at work. The result? Productivity plunges. Absenteeism and turnover soar. Disengagement costs organizations up to half a trillion dollars annually. What does it cost you?
Build internal commitment
When people don't feel valued, they stop believing they make a positive difference. FISH! empowers people to Be There for each other. When people experience how good it feels to be appreciated - and appreciate others - they focus on what they can " give" rather than what they can "get".
"FISH! is a great way of figuring out how to love whatever it is that you're doing. FISH! is a way to engage people."
"FISH! has become a key part of how we do business. Our profits are up, our customer satisfaction has improved and we're having a lot of fun. Return on investment has been tenfold."
Mark Ruffalo, President
California Harley Davidson/Buell
"The simple principles in FISH! helped us to transform our culture from indifference to enthusiasm."
Rob Gregory, Owner
Rochester Motor Cars
"Because of our positive customer service, we have a higher market share than our competitors. Using FISH! generate revenue."
Scott Woodland, Manager
IN THE FISH! COURSE, YOU’LL GAIN:
Understanding of The FISH! Philosophy
Ability to apply these practices daily
Lifelong relationship, happiness skills
Key employability, team skills
Greater awareness of your attitude, impact
Personalized action plan
Ideas to make people's day
Increased creativity, enjoyment at work
O-fish-al certificate of completion
The FISH! Philosophy
The FISH! Philosophy is a set of simple, practical tools to help you create the work culture you've been looking for. It's a way to build stronger relationships that equip you to face your challenges more effectively. The FISH! Philosophy fulfils the most basic needs of human beings who, in turn, fulfil the needs of the organization - more connected teams, better communication, extraordinary service and higher retention.